Returns

Returns

If the delivery address is in The Netherlands:

Enclosed in your received package you will find a return label. This label is valid for 30 days, this is the period during which you can return the items.

• Fill out the returnsform that you received on delivery
• Put it together with the intact article to return (with all the original labels and price tags attached) in the packaging and close the pack in case of a box with tape. If you do not have the original package anymore any solid carton box is possible so that the product can not be damaged.
• Attach the returnlabel securely on the package to be returned.
• Drop the parcel off at a PostNL point. Make sure you get a receipt when you hand it over, as this is your proof of return in case the package is lost in transit.
• We will get a message that we can expect your return. Once we receive your return, within 10 working days we will refund your purchase amount.

(If you do not receive an email from us or a refund within 14 days after returning your order, please send an email to [email protected], something went wrong with the return and we will be happy to help you.)

For Belgium or Germany:

If you would like to return an article to us we kindly ask you to send an email to [email protected] with your order number and the article number you wish to return.

We will send you a return label by email which you can print and attach to the package.

This package you can take to a postoffice or post point (follow the directions on the returnlabel).

PLEASE PAY ATTENTION!
Only use the above way for returning an order, as this way it is free for you!
Sending your order back by a different way will mean we will not reimburse the costs incurred by you.

For hygiene reasons, it is not possible to return underwear.

You can return other items, provided that:

• All of the labels are still attached to the article.
• Articles show no signs of use.

If the delivery address is outside The Netherlands, Belgium or Germany:

• Fill out the returns form that you received on delivery
• Put it together with the intact article to return (with all the original labels and price tags attached) in the packaging and close the pack in case of a box with tape. If you've received the order in a bag then you can remove the protective film from the second strip and seal the bag. If you do not have the original package anymore any solid carton box is possible so that the product can not be damaged.
• Return the parcel to us through your local provider. You are responsible for the costs of the return of the goods. These return costs will not be reimbursed to you.
• Make sure you get a receipt when you return it, as this is your proof of return in case the package is lost in transit.
• Once we receive your return, within 5 working days we will refund your purchase amount.

(If you do not receive an email from us or a refund within 14 days after returning your order, please send an email to [email protected], something went wrong with the return and we will be happy to help you.)

PLEASE PAY ATTENTION!
Any package with no or insufficient postage will be refused by us.


For hygiene reasons, it is not possible to return underwear.

You can return other items, provided that:

• All of the labels are still attached to the article.
• Articles show no signs of use.

Right of withdrawal

U heeft het recht om uw bestelling tot 15 dagen na ontvangst zonder opgave van reden te annuleren. U heeft na annulering nogmaals 15 dagen om uw product retour te sturen. U krijgt dan het volledige orderbedrag inclusief verzendkosten gecrediteerd. Als u gebruik maakt van het herroepingsrecht dan zijn de kosten voor retour van u thuis naar de webwinkel voor eigen rekening. Indien u gebruik maakt van uw herroepingsrecht, zal het product met alle geleverde toebehoren en – indien redelijkerwijze mogelijk – in de originele staat en verpakking aan de ondernemer geretourneerd worden. Om gebruik te maken van dit recht kunt u contact met ons opnemen via [email protected]. Wij zullen vervolgens het verschuldigde orderbedrag binnen 14 dagen na aanmelding van uw retour terugstorten mits het product reeds in goede orde retour ontvangen is. (Klik hier om het herroepingsformulier te downloaden.)